People Skills for Managers

Managers spend most of their time interacting with staff yet very few get any kind of training or instruction on the most effective ways to do so. In many cases, people are promoted into management positions because they are technically competent in some area, but this does not mean they will have the necessary skills to manage staff well. This book is aimed at managers who need to acquire these vital people skills that are essential for success in a management career.

After reading this book you will be able to:

• Improve your interpersonal relationships with others
• Deal with personality clashes
• Handle difficult employees with tact
• Use your communication skills to deal more successfully with employees
• Interpret and use non-verbal signals
• Identify your own and others passive, aggressive and assertive behaviours
• Know when it is most useful to be assertive
• Say no without feeling guilty
• Resolve conflicts in the workplace
• Run effective performance appraisal interviews
• Coach employees to work more efficiently and effectively
• Delegate in appropriate circumstances
• Lead people successively
• Deal effectively with discipline, grievance and counselling situations
• Motivate staff to achieve superior performance
• Build and lead teams including using facilitation skills to encourage dialogue and discussion
• Negotiate successively
• Run effective meetings
• Conduct selection interviews in a professional manner

Developing good people skills is the hallmark of the successful and effective manager. People Skills for Managers provides all the tools and techniques that can help anyone develop the essential ability to manage people.